Every product we sell as Artvin Honey is natural honey we produce ourselves. The terms below apply to situations that may arise after the product reaches you.
Our Product Guarantee
We guarantee that the honey we send is additive-free, natural and matches the variety stated on the product page. No sugar syrup, glucose or any additive is added to our products.
If what comes out of the jar is not the variety or weight you ordered, we will replace the product; the shipping cost is on us.
Crystallisation Is Not Spoilage
Natural honey crystallises over time, meaning it turns into a solid, sugary texture. This is not a defect or a sign of spoilage — quite the opposite, it shows that the honey is natural and additive-free. You can return the honey to a liquid state by placing the jar in warm water below 40°C; boiling water or a microwave will damage the honey's enzymes.
Damaged or Incomplete Shipments
We recommend opening and checking the package in front of the courier. If you see the jar is cracked, dented or leaking, do not accept the delivery and have the courier draw up a report.
If you notice a damaged or incomplete shipment, let us know on our WhatsApp line at +90 554 542 02 77; we will replace the product or refund its price.
Storage Conditions
Store the honey with the lid closed, out of direct sunlight, somewhere cool and dry. Refrigeration is not necessary. Make sure any spoon that touches the honey is dry and clean — moisture can cause the honey to ferment over time.
Honey stored under proper conditions keeps for a very long time without spoiling. This guarantee does not cover issues arising from failure to follow storage conditions.
How to Apply
For any request, you can reach us by WhatsApp or phone at +90 554 542 02 77, or by email at info@artvinbali.com. For details of your return and withdrawal rights, see our Cancellation and Returns page.