Summary: Your order can be cancelled free of charge at any stage before it is handed to the courier. Because our products are food items, returns are not accepted for a change of mind or simple dislike. If a product arrives defective (damaged, broken, incomplete or wrong), you have the right to a return or exchange, and in that case the return shipping cost is on us.
How Do I Place an Order?
1. You can browse our products on the category pages. The detail page shows the product's weight, price and description.
2. Add the products you want with the "Add to Cart" button. You can change quantities or remove a product from the cart. Adding an item to your cart does not create an obligation to buy.
3. On the cart page, click "Complete Order on WhatsApp". A ready-made message summarising your cart opens in WhatsApp; add your full name, address and phone number to this message and send it.
4. Your order summary reaches us via WhatsApp. Once we confirm your order, we contact you about payment and delivery details. We do not accept credit card payment on our site; payment is made by the method agreed during that conversation (bank transfer/EFT). Once payment is arranged, your order is prepared and handed to the courier.
Cancelling an Order
You can cancel your order before it is handed to the courier, without giving a reason and without any charge. To do so, simply call +90 554 542 02 77 or message the same number on WhatsApp. If you have already paid, your refund is issued within 14 days at the latest from when your cancellation request reaches us.
Return Conditions
Our products are food items. Under Article 15 of Turkey's Distance Contracts Regulation, perishable goods, goods whose expiry date could pass, and goods whose packaging has been opened after delivery and which cannot hygienically be returned, are among the exceptions to the right of withdrawal. For this reason, returns are not accepted for our honey on the grounds of dislike, a change of mind or similar reasons.
A product is considered defective, and your right to a return or exchange is reserved, in the following cases:
- The product arrives spoiled, fermented, or past its expiry date,
- The jar arrives cracked, broken or with a damaged lid,
- A different product or weight than you ordered was sent,
- An item is missing from your order.
In these cases, under Article 11 of Turkey's Law No. 6502 on the Protection of Consumers, you may request that the product be replaced with a defect-free equivalent, or that the amount you paid be refunded. The choice is yours.
How Do I Report a Defective Product?
- As soon as you notice the issue, call us at +90 554 542 02 77 or message us on WhatsApp. Sending photos of the product and its packaging speeds up the process.
- Once your request is approved, we will tell you which courier branch to send the product from and the shipment code to use. The return shipping cost is on us; you will not be charged any shipping fee.
- Returns sent without prior notice cannot be processed.
Packages Damaged in Transit
If you think a package was damaged in transit, open and check it in front of the delivering courier. If the product is damaged, have the courier draw up a report, do not accept the delivery, and let us know. Once you accept a package, you are considered to have confirmed that the courier fulfilled its duty in full.
When Is the Refund Issued?
Once your return request is approved, the product price is refunded within 14 days at the latest from the date the product reaches us. The refund is made using the same method you paid with; if you paid by bank transfer/EFT, it is transferred to the account you specify. Since we do not accept credit card payment on our site, there is no credit card refund process.
Return Shipping Address
Artvin Balı — Akarsu Köyü No 24 / ARTVİN, Türkiye
Please send the product together with a note including your order number and the reason for the return.
Product Exchange
We do not offer exchanges except for defective products. For a defective product, you may request that it be replaced with a defect-free equivalent; the exchange shipping cost is on us.
How Many Days Until My Order Arrives?
Once your order is confirmed, it is prepared within 1 business day and generally reaches your address within 3–7 business days.