At Artvin Honey, we prepare and hand our products to the courier once your order confirmation reaches us on WhatsApp. The shipping cost and estimated delivery time are shared separately on WhatsApp for each order, based on your address and the products ordered.
Address and Contact Details
To avoid delivery issues, please double-check the accuracy of the address and phone number you share when ordering.
Courier
Our shipments go out via Sürat Kargo. The shipping cost, the free-shipping threshold and any campaign terms are communicated on WhatsApp when your order is confirmed; they can vary by region, order amount and seasonal campaigns.
Time to Dispatch
Once your order confirmation reaches us, we prepare your products and hand them to the courier as soon as possible. The time to dispatch can vary with order volume and the courier's own schedule.
On weekends and public holidays, delivery times may be longer depending on the courier's working days.
Damaged or Lost Shipments
We recommend checking the package in front of the courier. If you find a damaged or incomplete product, have the courier draw up a report and let us know on our WhatsApp line at +90 554 542 02 77. We handle the return and reshipment process for damaged products ourselves.
Order Tracking and Contact
For any question about your order, you can message our WhatsApp line at +90 554 542 02 77.